FAQ

When will my garment be shipped to me?

Once you place an order for a garment you will receive a confirmation email with your order number. When we receive your order, we wash, cut and sew your garment and then it is packaged and sent directly to you! The receiving time can be anywhere from one to three weeks. We sew quickly and immediately send it out as soon as it is completed.

When does my payment go through?

Your payment will go through within the first 24 hours of your order. If we have any issues with your card you will receive an email from us.

Are online orders final?

No. If you have purchased an item online from us you may return that garment, provided it has not been worn, for free. There is an expiration time of 14 days in which to return a garment for full store credit that never expires. Items that are on sale are final orders and cannot be returned.

What size to order?

Our sizes run pretty true, but here is our size chart to make sure you are ordering your size. If you are in between sizes we recommend to go with the larger size. All models measurements and sizes will be listed under each garment.

Do you have a store front?

At this time we do not have a store front but we do sell through different local boutiques at times. Any information about these boutiques, addresses and such, are available on this page here. We also have an online store that can be found here

Can you customize a garment for me?

At this time we not taking any orders for customized garments. Sorry for the inconvenience!

Do you ever give out coupons?

Of course! Any time you purchase a Toile and Stripes garment you have a great opportunity to receive a coupon. We will even slip coupons into different orders! Or, simply post a picture on Instagram, Twitter, or Facebook of you (with #toileandstripes) in that garment and you will receive a message from us within three days with a coupon. This coupon can ONLY be used in our online store and can only be used ONCE but it has no expiration. If there are any sales going on in any of the boutiques our merchandise is currently in, we will do our best to share that with you via social media.

Are you hiring?

At this point we are not hiring but hopefully soon we will need some extra hands!

Do you provide tailoring for any of your garments?

We do not provide tailoring for any of our garments at this time.

Can I carry some of your clothes in my store?

Send an email to abigail@toileandstripes.com letting us know details and we will get back to you as soon as possible!

More questions? Contact us!

 

 

Be the first to know!
Get all the updates on new garments, collection inspirations, sales and so much more!
We respect your privacy! Your email will never be given to a third party.